Easy Exchanges & Returns
We focus on quality throughout the production process. So if you are not satisfied with your online Tonic & Cloth purchase, please get in touch as soon as possible so we can make it right!
- Please get in touch with us within 7 days of purchase.
- We'll refund the amount of your purchase (excluding shipping), or offer an exchange or store credit.
- The merchandise will need to be in it's original condition, unused, with all labels and tags still attached.
- Refunds will be made via the same method you made your payment for the order, once the merchandise has arrived back at Tonic & Cloth.
- You will need to pay for return shipping.
- Instead of posting, you could bring your item into the Tonic and Cloth store (42 George Street, Palmerston North).
- For items purchased in store, or in person at markets and fairs we will only refund for faulty merchandise. In some circumstances we are happy to discuss store credit.
- Custom orders are non refundable, non exchangeable and non returnable.
Shipping FREE on orders over $59NZD throughout New Zealand.
Orders are processed within 3 business days.
Please see shipping rates and estimated delivery times below:
New Zealand FREE on orders over $59NZD, $5NZD on orders below $59NZD
Delivery time - 2-4 working days
Delivery time - 3-6 working days
Shipping rates are $30 for the rest of the world, and delivery time will vary.